Cancellation, Returns & Refund Policy
Last updated: [DATE]
Cancelling an order
You can cancel an order yourself from your account as long as it hasn’t been shipped yet (status “Placed” or “Packed”). Once an order ships, it can no longer be cancelled — you’ll need to request a return after it arrives.
Requesting a return
Once your order is marked delivered, you can request a return from your account. Our team reviews each return request before approving it.
Refunds
If you paid online and your order is cancelled or an approved return is processed, the full amount is refunded automatically to your original payment method via Razorpay. Refunds typically take 5–7 business days to reflect, depending on your bank or payment provider. Cash on Delivery orders that are cancelled before dispatch aren’t charged, so no refund is needed.
Need help?
If a refund hasn’t reflected after 7 business days, or you have any question about a cancellation or return, contact us at support@vooz.in.